Jobs
Network Administrator
Full Job Description
Welcome to the SFS business and technology solutions.
For 10 years has advised major companies and administrations, supported them, and implemented their transformation and innovation projects all across Canada. At its heart, SFS develops and operates in areas related to technological changes, such as Big Data, IoT, Blockchain and Artificial Intelligence
SFS business and technology solutions has been operating in Canada for 10 years, advising major companies in Finance, Insurance, Telecommunications, Services, Distribution, Public Sector. Our consultants are agile and pragmatic. We combine together consulting services, technological expertise and a capacity to deliver and deploy projects.
We do everything possible to ensure that our employees can thrive and grow at SFS business and technology solutions. As a result, we have received the "Great Place to Work Canada" certification, which recognizes companies where it feels good to work.
We are looking for an experienced LAN / WAN Administrator who wants to step into new challenges, escalated timelines and have the satisfaction of knowing your role is crucial to a successful manufacturing enterprise.
This role will balance your work between daily network support activities (L2) and project work in a continuously changing environment.
Reporting to the IT Service Delivery Manager, the LAN / WAN Administrator will be responsible for deploying and supporting all telecommunications network within Canada. This includes supervising the use of LANs and WANs, resolving any network connectivity issues that may arise, maintaining, and supporting the current technologies, as well participating in new projects that aim to improve the existing network infrastructure.
Principal Responsibilities
- Collaborating with peers to execute daily operations and special projects
- Updating and maintaining network equipment
- Maintaining and resolving issues on LAN/WAN, VoIP telephone switches, routers, firewall, Wifi, etc
- Coordinating with vendors to resolve technical problems with network equipment and software
- Travel to our different locations to implement new technology and infrastructure solutions.
- Document network configurations, problems and related resolutions.
- Support and implement change management strategies.
- Monitor system performance and implement performance optimization.
- Work closely with Technology Architects and Systems Analysts to implement, maintain, and support infrastructure and network solutions.
- Sharing knowledge, discoveries, ideas, challenges, and solutions with peers, Managers, and Executives
- When necessary, ensure emergency operational support outside office hours.
Technical Skills
- Post-secondary degree in Computer Science, network administration, system administration or equivalent
- 3+ years of experience as Network Technician
- Working knowledge of networking protocols and standards: IP and Ethernet technologies, routing protocols (OSPF, EIGRP, BGP) and service quality parameters (QoS)
- Experience with structured cabling design and implementations
- Knowledge of telecommunication industry in the following areas: LAN, WAN, VPN, IP Telephony, and wireless technology
- Knowledge of network technologies in multisite environment
- Experience with network monitoring solutions (ex. PRTG)
- Technical certifications are an asset (Cisco CCNA, ITIL, CISSP, etc.)
- Knowledge of enterprise security environments.
Personal Skills
- Excellent attention-to-detail and ability to stay organized
- Ability to work in a fast-paced environment and work under pressure
- Excellent communication and presentation skills
- Strong capacity to work with the sense of urgency. Ability to prioritize and multitask
- Innovative problem-solver, creativity, and detail-oriented planner
- Good sense of adaptability in a diversified environment, working with technical and non-technical audiences
- Thrive in a customer-oriented, team environment.
- Passion for learning and engaging with new network ideas
- Experience with end-user support and understanding of the internal customer’s perspective. Demonstrate patience and empath
- Creative and proactive approach to network and cyber-security environments
- Experience providing network solutions is a manufacturing enterprise is an asset
Job Types: Full-time, Permanent
Salary: $45.00 per hour
Benefits:
- Dental care
- Extended health care
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Computer networking: 3 years (preferred)
Work Location: Hybrid remote in Mississauga, ON
Technical support engineer
Full Job Description
Culture and core values are an integral part of working at Client. Our company values are our bedrock. They define, make and help us grow. Our character and destinies are energized by our values. We challenge the status quo and continual improvements with constant learning.
Working onsite, the IT technician would be responsible for providing break-fix support of business, and operational critical IT systems at the clients environment. Through existing service management processes, the technician will make every effort to restore functionality in accordance with customer service level objectives and service level agreements. While technical skills are important to the role, customer-centric focus, ownership and proactiveness are key essential qualities to pursue this position.
Key Responsibilities
Ensuring the resolution of incidents assigned in the agreed SLA as well as reassignment of incidents to the appropriate teams before the SLA breach is the most important part of this role.
Handling the troubleshooting for all escalated calls from the service desk, customer stakeholders and documenting all the actions performed.
Acting as the liaison between customer staff, managers, and offshore support teams to assist with troubleshooting reported issues and providing operational impact info.
Troubleshooting issues related to hardware, software, and any associated repair/replacement of the equipment, peripherals, or components. Testing, updating, installing, and decommissioning equipment, firmware, application or devices.
Carrying out preventive maintenance activities of assets according to the agreed frequency and SOPs.
Ensuring that spares, parts, and consumable stocks are used as per the standard procedures and also reporting the use of such spares or consumables in the EOD report shared to the manage.
Performing backup roles if any need and internal teams request so. It is necessary for all to have been exposed to first and second-level roles as well as have experience with the incident escalation process.
Should be available to support any emergency call even on the off days, if required.
Carry out structured cabling including cutting, running, tying, and crimping ethernet, switchboard, coaxial, fiber, and power cabling.
Install/Move/Add/Remove(IMAC) network servers, carrier-grade switches, routers, storage, and transport gear.
Skills/ Qualifications:
Prior experience on Airport environment and IT systems will be a plus
Candidates with prior experience of cabling/ networking and working at heights will be preferred.
Should be well versed with ITIL fundamentals and using ITSM tools for Incident, Change, Service and problem management.
Should have prior experience in Hardware support and preferably A+ certified. CCNA or Network+ certification would be an advantage.
General knowledge of equipment in common use in Datacenter/Cable/Cell Site and remote sites, including installation and basic turn up/testing
Able to interpret Telecommunication Blueprints, Schematics, and Specs and able to install equipment to specification.
Basic Requirements:
Physical ability to lift 30 pounds hardware equipment and to work in confined spaces.
Should be a good team player and open to working in 24/7 rotational shifts.
Generic knowledge of PC Hardware and Windows, Linux and other OS.
Should be eligible to obtain security clearance from Transport Canada and Restricted Area access from Airport authorities
Incumbent should be keen and ready to pursue any licenses or certifications which might need to be taken from time to time.
If you only meet some of the requirements for this role, that's okay!!! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.
Benefits @ Client
Paid Parental Leave
Excellent Remuneration Package.
Quarterly bonus/variable pay.
Quarterly Career Progression Reviews we do not limit our employees to the usual once per year reviews!
Corporate Healthcare Benefits
401k benefits
Fringe, Concession + Membership & Subscription Tax Benefits.
Financial Advisory & Banking Benefits.
Free Ongoing training and development to help you reach your full potential.
Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home!
Team building, fun activities, and social events COVID permitting.
Client is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Job Type: Full-time
Salary: $75,000.00-$85,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- SLA: 3 years (required)
- Switch: 1 year (required)
IT SUPPORT Technician - Co-Op , Full Time/Part Time
Full Job Description
IT support technician will join our IT group in providing internal and external customer support for internal applications and technical matters related to desktop hardware, software, printers, mobile devices and network infrastructure.
- Augmenting our current staff for IT support for internal staff, providing level 1 and level 2 support.
- Install or update hardware, software, and operating systems on desktop computers and servers.
- Administer usernames, passwords, and security credentials for staff and reset, as required.
- Remote and on-site support for maintenance and as requested and in the case of an emergency.
- Support IT Manager in the configuration and administration of google workspace cloud infrastructure.
- Support network infrastructure by troubleshooting connectivity issues.
- Assist in new deployment of network devices, hardware and software
- Tracks, escalates, follows up and resolves system issues using a helpdesk ticketing software
- Administers and enforces system operating policies and procedures.
- Supports the configuration of enterprise IT solutions as directed by management
- Experience troubleshooting desktops, laptops, printers, network drives, etc.
- Experience with cloud environment
- Understanding of IT networking concepts and basic understanding of security concepts
- Basic Networking experience and understanding of underlying principles such a TCP/IP, packets and connectivity testing as well as deployment.
- Creates comprehensive supporting documentation for installation and support.
- Ability to work independently in a team environment.
- Strong time management skills including a strong ability to priorities workload and a demonstrated ability to multitask.